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Shipping & Returns Shipping & Returns

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SALES TAX --- KENTUCKY
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  • Items picked up at Prima or shipped to Kentucky will be charged Kentucky state sales tax.

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METHODS OF PAYMENT - VISA, MASTERCARD, PAYPAL, CHECK, CASHIER'S CHECK
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  • Payment must be received within 7 days of end of the auction.
  • Prima accepts PAYPAL but will only ship to a VERIFIED PAYPAL ADDRESS.
  • Prima accepts VISA or MASTERCARD. Prima only accept these cards from U.S. banks.
  • Prima accepts MONEY ORDERS or CERTIFIED BANK CHECKS from U.S. banks.
  • Prima accepts PERSONAL CHECKS from U.S. banks, but will hold checks for a minimum of five and up to fourteen business days before shipment.
  • After 5 days Prima will begin sending daily payment reminders. After 15 days Prima will issue a non-paying bidder complaint with eBay and relist items for sale. Prima may, at our discretion, leave negative feedback as a result of failure to pay.

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POINT OF SALE
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  • All used equipment is sold FOB Prima 's docks in Louisville, KY. Prima accepts no responsibility for items after they leave our dock.
  • All new equipment is sold FOB manufacturers' or Prima 's dock at their facilities' location.

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PACKING AND SHIPPING
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  • The Shipping calculator is only an estimation. Shipping may be more or less due to actual weight, incorrect information, or mis-classification.
  • New items shipped from the factory are occasionally backordered. The buyer should contact Prima at (800) 810-5043 if a guaranteed ship date is needed.
  • Prima will arrange for shipping at the buyers request. Prima accepts no responsibility of any kind for items damaged after they leave Prima 's warehouse.
  • If items get damaged in route to the buyer, Prima will assist the buyer with handling the damage claim with the shipper, but Prima accepts no responsibility for any part of the claims process or the results thereof.
  • It is the buyer's responsibility to open the shipment and inspect items for concealed damage immediately upon receipt. All freight received damaged must be documented on the bill of laden in the presence of the delivery driver.
  • Insurance is available for items shipped via FedEx or UPS for an additional fee stated in the auction. If items are damaged it may take up to 120 days to resolve a claim and replace the damaged items.
  • Most items are available for pick up at Prima . Items picked up at Prima will be charged 6% Kentucky sales tax, but will not be charged shipping and packing fees.
  • Prima will store items for 30 days from the end of the auction. Prima accepts no liability for loss, theft, or damages to items while in storage. If the buyer does not arrange for pickup or delivery of items within 30 days from the end of the auction, a storage charge of $30 or 10%, which ever is greater, per item will be charged which will purchase an additional 30 days of storage. After 60 days items will be restocked for a fee equal to the purchase price of the items and resold.
  • Prima is not responsible for shipping damage

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CONDITIONS OF MERCHANDISE
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  • Prima attempts to present items as accurately as possible based on the information available to Prima at the time of sale. Prima reserves the right to correct typographical errors and inaccuracies.
  • Prima cleans, services and inspects used items before shipping them to ensure that items are in good working order, however some items may need additional cleaning or service upon arrival.
  • Used merchandise is sold as described FOB Prima 's dock. If described as working, implies it is in general working condition and may contain scratches, blemishes, dings, minor missing parts, or other non-essential omissions unless otherwise noted and may not be returned.

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RETURNS AND WARRANTIES
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  • There are no warranties of either merchantability or fitness for a particular use.
  • All new equipment is sold with the manufacturer's warranty only.
  • Prima will accept returns for 30 days from the date of shipment. Returns will be charged a 25% restocking fee and any shipment, return shipment, or eBay/Credit Card fees which apply.
  • Customer must call for RMA number and authorization. Shipments will be refused without RMA.
  • New items returned must be new, unused, and contain all original parts, accessories, manuals, and shipping materials.
  • Customer is responsible for damage noted upon receipt of returned items.
  • Used items returned must be in original working condition with all parts, accessories, manuals and shipping materials.
  • Any concerns must be submitted to Prima by email, fax, or letter within 15 days of receipt of items.
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